FAQ's
Where are you based?
- We are based in the UK. All our cushions are designed, printed and handmade in the UK.
How long does it take to ship?
- 99% of all our cushions are printed and made to order within 72 hours.
- During peak shopping times like Christmas, this may increase slightly.
- You will receive an email confirmation when your cushion has been shipped.
- We do ship internationally, but currently only the cushions covers (without the infill). Please check that you have not added cushion with infill to your shopping cart as you will be unable to complete checkout.
- If you live in the USA, please check out our Etsy shop. We currently have free shipping, plus cushions available with the infill. Not all our designs are on Etsy, so please let us know if there is a design you would like to purchase that you have seen on our website. Please email us at hello@cheernetic.com for more information.
Can you personalise a cushion/pillow for me?
- We would be happy to help if we can! Please email hello@cheernetic.com with your requirements.
Do you sell gift cards?
- Yes we do! They are available to purchase in £10, £25, £50 or £100 denominations. You can find gift cards here.
Are the cushion covers machine washable?
- Yes they are! We recommend washing them at 30 degrees and line drying - but just the covers, not the infills. All cushions have a zip to make removing the covers for washing easy.
What inks do you use to print the cushions?
- We use water based fade resistant inks - so you can be sure your cushion will continue to look great for years to come.